Tenant FAQs

Answers to your common questions

Can you hold a place before I apply?

No
Do I pay the first month’s rent and last month’s rent with my security deposit?

Your rent payments needed for move-in are not due until the day of move in. The deposit is due upon acceptance of your application.
How old do you have to be to apply?

Every occupant over 18 must apply even if they are not financially responsible.
Is the deposit refundable?

If the deposit is refundable there is a clear process to getting your deposit refunded that you are given with the lease.
How do I pay rent?

Your online portal is the best way to pay your rent.
I want to get a pet. What should I do?

Notify your property manager so that they may start the application process for you to have a pet. Fees may apply. Having a pet that is not on your lease could result in noncompliance evictions.
I want to move out, but my roommate wants to stay. What should I do?

Notify your property manager so that they may start the application process.
My lease expiration is coming and I want to move out. What should I do?

Notify your property manager so that they may start the process for you. You may start this process by requesting a move out date in your portal.
Who is responsible for paying for repairs & maintenance requests?

Notify your property manager so that they may discuss this with you. You may do this by messaging the manager in your portal on the maintenance request you submitted.